General Order Information

We cannot change any information on an existing order once it has been processed, including but not limited to the shipping address, billing information, size, item, or quantity. Additionally, orders cannot be cancelled after processing, and are subject to return and exchange policies.

Sales tax will be applied on all applicable orders. Tax is calculated based on the sales tax and use tax laws within each state.

If the item you ordered runs out of stock after your order has been placed, we will contact you via the email provided with your order to exchange the item for another item of equal value. If we do not receive a response within 10 business days, we reserve the right to refund your order in full.

Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable.

Customers have up to a maximum of 60 days from the date of shipment to claim their package as lost in order to receive any sort of compensation regarding their order.

Our refund and returns policy lasts 30 days for orders shipping to the United States. If 30 days have passed since your purchase, we cannot offer you a refund or exchange. For international orders, we are able to accept return and exchange requests within 90 days from the date of purchase. Unfortunately, we are unable to accommodate any requests falling out of these guidelines.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must have tags attached and must not be washed, worn, or altered in any way. It must also be in the original packaging.

Several types of goods are exempt from being returned. Returns and exchanges will not be accepted for any limited edition, clearance, or sale items.

Digital music purchases are non-refundable. Once you complete a purchase of downloadable or streaming music, the sale is final, complete, and non-refundable. Under no circumstances will the portion of your order that contains digital music be refundable. If you have trouble accessing the music, please email orders@littleloopofficial.com to ensure you can access the music.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Damaged, incorrect, or incomplete orders

If your order arrives damaged, incorrect, or incomplete please contact us at orders@littleloopofficial.com

If your item has been damaged, photograph evidence will need to be sent to our email address. Once we receive the photographs, we will issue a return label via email. Once the item has been shipped back to our facility, we will provide a replacement.

If your order arrives and is an incorrect item, please contact us via email. Once we verify that your order is incorrect, we will issue a return label via email. Once the item has been shipped back to our facility, we will provide a replacement.

We are not responsible for any damages to any merchandise once the item has been worn or washed.

If your package is returned to our facility due to shipping error, we will contact you for an updated address via the email provided with your shipping information. If we do not receive a response within 10 business days, we hold the right to refund your order. This applies to all physical merchandise orders, including limited edition and pre-order sales.

Limited edition and Pre-order sales

Shipping and delivery dates for any and all limited edition and pre-order sales are not guaranteed unless otherwise specified.

General Shipping Information

In most cases, orders are shipped within 2-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.

Once your package has shipped, you will receive tracking information via the email provided with your shipping information.

Domestic orders normally arrive within 3-7 days of the ship date unless otherwise specified. Shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility.

International orders normally take 2-4 weeks from the ship date to reach their destination.

We are not responsible for lost packages due to shipping addresses provided incorrectly. Shipping delays will occur if an incorrect address is provided at checkout.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 3-5 business days. Refunds typically take 2-3 business days to appear in your account once they have been processed, but in some cases may take up to 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@littleloopofficial.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@littleloopofficial.com and send your item to: 

800 Railhead Road

Suite 316

Fort Worth, TX 76106

Shipping returns

To return your product, you should mail your product to:

800 Railhead Road

Suite 316

Fort Worth, TX 76106

You will be responsible for paying for your own shipping costs for returning your item, unless the return or exchange is due to fault of the company (see “Damaged, incorrect, or incomplete orders“). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at orders@littleloopofficial.com for questions related to refunds and returns.